Sustainable sourcing strategies based on clear core competencies of IT.

Sustainable sourcing strategies based on clear core competencies of IT.

Sustainable sourcing strategies based on clear core competencies of IT.

We do IT Sourcing Advisory.

We do IT Sourcing Advisory.

We do IT Sourcing Advisory.

Slider

We are the IT sourcing advisory who can do more than outsourcing

wtfdivi014-url20
Modern IT sourcing strategies are based on clear core competencies of IT. We advise our clients on developing sourcing strategies, professional tendering of IT services and in selecting a suitable IT sourcing partner. Our Ardour sourcing advisory framework equips us with a highly professional and scalable methodology to successfully conduct tenders of all sizes.

Our consulting services at a glance

our consulting services at a glance

Service

Develop IT sourcing strategy
wtfdivi014-url102

Product

Assessment IT sourcing readiness
wtfdivi014-url105

Service

Conduct tendering of IT services and support contractual negotiations
wtfdivi014-url104

Service

Plan and implement transition and transformation

Our consulting services in detail

wtfdivi014-url20

Develop IT sourcing strategy

Every good sourcing strategy is based on clearly defined core competencies of IT.

Sourcing requires a clear objective and unadulterated look at opportunities and risks. To be fooled by potential cost savings or risks results in disillusionment during the contract period. Sourcing strategies are multi-sourcing strategies.

Services
  • SWOT analysis of the existing IT service delivery
  • Analysis of service requirements (service level requests)
  • Define the core competencies in IT
  • Assess the outsourcing potential
  • Prepare the business case and validate with the help of benchmarks
  • Identify the resulting risks (general outsourcing risks, specific provider risks, specific company risks)
  • Define the requirements of the Future Mode of Operation (FMO)
  • Develop a Target Operating Model (TOM)
  • Prepare decision templates
  • Define IT services and trades (roughly)
  • Determine cost and performance structures
Methods + Tools
  • Ardour Sourcing Advisory Framework
  • IT-Benchmarking
  • Core competencies of IT
  • IT performance matrix (service portfolio)
Benefits
  • Core competencies your IT are clearly defined
  • You are aware of the satisfaction of your user with the prioritized IT services
  • You are aware of the essential service requirements
  • You know the potential benefits of sourcing alternatives and their risks
  • You know the internal further-development needs of your IT (insourcing)
  • You have a road map for the upcoming sourcing activities
References
  • Energy supply company
  • Telecommunications company
  • International gas company
wtfdivi014-url102

Assessment IT sourcing readiness

Studies repeatedly show that a leading cause why sourcing projects fail is lack of IT management skills. There are insufficient processes, structures, skills and manpower to manage outsourcing projects properly. Therefore, an organization must make a timely assessment of whether it is “sourcing ready”.

To not be or be insufficiently “sourcing ready”, poses risks in the tendering phase, during the transition and transformation phase as well as during the entire contract period. Typical problems include: incomplete contract, lack of skills in the retained organization, inappropriate governance structure and wrong provider choice.

Services
  • Prepare assessments and define scope
  • Plan and conduct the interviews
  • Consolidate and analyze the interviews while identifying weaknesses and risks
  • Gap analysis and a review of sourcing readiness
  • Develop a “Roadmap to Readiness” with concrete measures
Methods + Tools
  • Ardour Sourcing Readiness Assessment Tool (Excel based)
  • Structured interviews on the basis of standard questionnaires
Benefits
  • Public image without internal bias
  • Strengths and weaknesses in the management of external service providers are known
  • Determined Readiness degree of relevant management areas
  • Formulated practical instructions and recommendations
References
  • International gas company
  • Telecommunications company
  • Large public services company
wtfdivi014-url105

Conduct tendering of IT services and support contractual negotiations

With our proven tendering methods you get an overview at every stage of the RFP process. We pay attention to the success factors that need to be reflected in the requirements specification and the draft contracts. We often encounter the opinion that the tendering process is simple and quickly done. This is true only if many problems are either not considered or downplayed. Especially the critical aspects (e.g. service level management, exit management) must not be left out rather must be openly communicated and clearly regulated and this should be done prior to the contract.
Services
  • Plan, control and organize the tender offer project
  • Define and control scope
  • Develop a catalog of requirements
  • Developing catalogue of requirements, defining services, SLAs and Service-matrix
  • Analyze service gaps in IT
  • Preparation of tender documents (inter alia Statement of Compliance, draft contract, service descriptions)
  • Conduct roadshows with the participating IT service providers
  • Analyze and evaluate offers
  • Define and assess evaluation criteria, document the assessments
  • Prepare, moderate and document the contractual negotiations
  • Prepare a business case (if necessary, determine target prices by benchmarking)
  • Plan and regulate the communication and interaction with the IT service providers
Methods + Tools
  • Ardour Sourcing Advisory Framework
  • Sourcing Project Masterplan
  • RfP-Requirements List (Excel-Tool)
  • Catalog for assessment criteria
  • Cost-Performance-Index
  • Assumption List
  • Risk Assessment Tool
  • Assessment process (average vs consensus rating)
  • Sample RfP documents
  • RfP Evaluation Tool
Benefits
  • You are in the “driver’s seat” as opposed to the IT service providers
  • You have an overview of the current state of negotiations at all times
  • External partner suits you (B-matching) and is efficient
  • Fair and sustainable contract
  • High efficiency and precision in evaluation
  • Audit-proof (our methods have already been reviewed by several group audits)
References
  • International automotive company
  • International media company
  • Large international bank
  • Telecommunications company
  • Various energy companies
  • Tourist enterprise
  • Many other personal references of our employees
wtfdivi014-url104

Plan and implement transition and transformation

The work really begins after signing the contract. Planning and implementation of the transition and transformation (T & T) as well as building of the provider governance are the core tasks. During transition knowledge is transferred to the new IT service provider and the operational responsibility passes over to the IT service provider on the service commencement day. The IT landscape is optimized during the transformation and the future mode of operation (FMO) as agreed upon is decided. We support our clients in implementing and measuring the service levels and to analyze them regularly as part of the IT provider governance. We ensure that the contractual requirements of the T & T are implemented and that both parties fulfill their contractual obligations.
Services
  • Communicate the changes to the business
  • Create or check transition or transformation plans
  • Planning and execute roll-ins and rollouts
  • Controlling the IT provider(s)
  • Monitoring the contractual obligations of our customers
  • Monitor the contractual obligations of the IT service provider (obligation tracking)
  • Build and operate a program management offices
  • Monitoring of change requests
  • Developing and implementing the necessary retained organization
  • Sustainability of the business case and risk portfolio
Methods + Tools
  • Ardour Sourcing Advisory Framework
  • Obligation Tracking Tool
  • Business Case Tracking Tool
  • Transition Masterplan
  • Transformation Masterplan
  • Risk Assessment Tool
  • Service Level Architecture / Landscape
  • Service Level Management
  • Checklist Cloud-based Service Level
  • Cloud Standards
Benefits
  • IT service provider has fulfilled all the T & T requirements and obligations
  • Progress is transparent
  • Your contractual commitments are met
  • Knowledge transfer to IT service provider was successful
  • The agreed service quality is achieved
  • Retained organization is capable of working and being controlled
  • Multi-provider environment works
  • Outsourcing relationship is healthy
References
  • International automotive company
  • International aviation group
  • Energy company

Your contact person at Ardour for IT sourcing advisory

Do you have questions on IT sourcing?
We are at your disposal for your questions or suggestions.

Dr. Jakob Rehäuser

Consulting focus in IT sourcing
IT Infrastructure outsourcing, application management outsourcing, nearshoring and offshoring, Global Delivery Models

Selected clients
Daimler, Deutsche Bank, Commerzbank, E.ON

Michael Maicher

Consulting focus on IT strategy / IT due diligence
Business-oriented IT strategies, IT due diligence (pre-merger), assessment of IT strategies, strategic positioning of IT service providers

Selected clients
E.ON, Ruhrgas, Stadtwerke Hannover, Stadtwerke München, Habermaaß (HABA), Hydro Aluminium

Still have questions?

You have questions or feedback?
Contact us by phone and ask our experts
your questions.

+49 6151 7873 180